Wilcomatic Service

• National coverage, with the highest number of engineers (80) of any vehicle wash company in the UK, with 40 years experience
• Engineers have a comprehensive range of van stock, ensuring a high first fix rate (first fix percentage currently running at 97%) and increase machine availability thus increasing profits.
• Our central Stores, hold in excess of £1 million worth of stock.
• Average response time 6.5 hours from receipt of call.
• Engineers are electrically qualified, having an average of 6 years experience within the industry, and are customer focused.
• Wilcomatic are committed to third party maintenance, 25% of our rollover network, and 80% DIY equipment are third party. We have expertise in Wesumat, Neptune, CK, Tammermatic, and Istobal.
• Investment in technology, all service vehicles are fitted with Satellite Tracking System, which allows the nearest engineer to be allocated to the appropriate breakdown.
• Average travel time to calls, 43 minutes
• National Service Centre, operating 364 days per annum, fully computerised call logging system, which allows tracking of calls. Engineers receive all work instruction via electronic data transfer, allowing engineers to close calls and order parts electronically, which speeds up the efficiency and improves response times. In addition we can electronically search vans for specific parts should the need arise, reducing machine downtime.
• Customer Base, BP, Sainsburys, Safeway, Esso, Save, Texaco, Shell, Asda, Royal Mail, Wincanton Logistics and London Buses for these customers we maintain the following range of equipment: Compressors, Air/Water Towers, Vacuums, Jet Washes, Reclaims, Rollover Car Washes and Bay Cleaning. Therefore we can offer a one- stop service.