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After Sales
We believe our After Sales service is as important as the equipment we install. We know that if a car wash is out of action then our customers are losing potential income. Our operation is set up to ensure that our clients' lives are made easier.
- We have more than 70 engineers out on the road nationally - average travel time to calls is 43 minutes
- Engineers' vans are fitted with satellite tracking, meaning that the nearest engineer can be allocated to the breakdown
- We have a fast response time
- We have remote diagnostics which allow us to spot faults as they occur (and fix some of them remotely)
- We have a team who specialise in topping-up chemicals, ensuring that our customers' machines never run dry and that they don't have to carry large stocks of cleaning agents
- Our National Service Centre operates 364 days a year is fully computerised and tracks all calls. Engineers receive instructions, order parts and close calls electronically, speeding up response times and ensuring a complete virtual paper trail
Top-Up Service
This is a relatively new service, whereby Wilcomatic tracks the use of chemicals at a given site and an engineer will come and top them up as required. The benefits to the client are:
- No need to store large quantities of chemicals
- Payment on a pay as you go basis
- Client staff have one fewer thing to worry about
- Regular checks of machinery